One of the dirty little secrets of the DVD industry is the current (global industry) problem with disk and DVD player compatibility. The problem is that both the DVD disk and player technologies are constantly changing, and they are almost always "out of sync" with one another. This is almost never* an issue with replicated (manufactured) disks, like you buy in your favorite video store, and like we can provide you when you need quantities greater than 100 disks. When you need, say, only 20 for your sales people to use on their laptops or leave-behinds for their clients, the most logical way to get them made is have a master disk duplicated onto recordable DVD-R blank disks. That's when this problem rears its ugly head.

Because there are literally hundreds of makes and models of DVD players and computer DVD disk drives, and numerous brands of blank DVD-R disks available, there are thousands of possible disk-player combinations. A large number of those combinations will match up an older player with a newer disk type. When that happens, the disk doesn't play in the player or drive. When it's your new product presentation that you mailed your best potential customer, you have a problem.

Fortunately, the solution is simple. Spend the money to have 100 disks manufactured (replicated), even if you only need 20. Yes, it will cost you more; however, what is that cost in relation to that prospect throwing your duplicated disk away, unviewed? The DVD Foundry will provide duplicated disks copied to DVD-R blanks if you want them. We will insist on making several test disks to verify compatibility with your target player(s), and to lessen the problem, we use the most compatible brand of DVD-R disk available (76% - yes that means that close to a quarter of the players out there will not be able to play them; but this is the best that the DVD industry, and therefore The DVD Foundry, can do.)

*Our personal experience is that in two instances, we HAVE seen commercially manufactured disks with Hollywood films on them that, when inserted into certain older DVD players, cause a "C 13:00" error to be displayed, and the disk won't play.